#InstallerASK – What does the future hold for gas-fired boilers?

Last week our director of marketing and technical support, Martyn Bridges, took part in the latest Installer Magazine Twitter Q&A. The live session was held for an hour and called out for installers to post their questions on the future of gas-fired boilers.

The topic received a raft of questions from installers before, during and after the Q&A, these are below as a handy FAQ for those interested in the topic.

Following the success of this event we’re likely to host another live session on Twitter to discuss topics of interest within the industry. We welcome your suggestions on future topics at sue.pennington@worcester-bosch.co.uk or tweet us at @HeatingYourHome.
















[Martyn Bridges replying to questions during the Q&A]


  1. Should the Government re-introduce the boiler scrappage scheme?

Question 1












2. How much impact will rising gas prices have on the future market for gas-fired boilers?

Question 2




3. Should more be done to make boiler servicing mandatory?

Question 3






4. Why change a reliable inefficient unit with an new efficient yet expensive and disposable one?

Question 4










5. Why do you not put a warranty card in with the 30si?

Question 5






6. Will the green light on fracking effect the boiler market in any way? If so, how?

Question 6






7. Do you think the industry needs the domestic RHI, or can we survive without it?

Question 7






8. Are we going to stop using gas altogether in the near future and if so, what will replace it?

Question 8






9. When will shale be on stream in the UK market? Will it then slow the renewables market?

Question 9






For more information on Worcester products head to www.worcester-bosch.co.uk

Sue Pennington, Consumer Brand Manager.

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EcoBuild 2014

It was another busy year for us at EcoBuild. The annual event plays host to the UK’s largest exhibition of sustainable design, construction and innovative technologies from over 1,000 exhibitors with dozens of attractions and demonstrations. In fact this year, Britain’s biggest climate change campaign –  Climate Week (3rd to 9th March), launched at the event to further highlight the importance of energy efficiency in new products.

2014 saw us return with  our biggest ever stand revamped to  include some exciting new additions. We also ramped up our on-stand training and presentation timetable giving attendees plenty of opportunities to find out about some of the many new products we’ve launched in the last 12 months.

EcoBuild Stand Worcester Bosch Group 1









[Daily presentations on stand]

Each day three expert product presentations were held on stand. A team of Worcester technicians were also on-hand to talk attendees through our latest product innovations and answer any questions.

EcoBuild Stand 2014 Worcester Bosch Group 2









[Stuart Hawksworth and Steve Brice showcasing the features of the Greenstar CDi Compact]

EcoBuild Stand 2014 Worcester Bosch Group 3









[Neil Stead, from the Bosch Commercial & Industrial team answering stand visitors questions]

Our ‘Wonder Wall’ of boilers was also present on the stand, although this year it was separated to create an imposing entrance.

Ecobuild stand 2014 Worcester Bosch Group 4









We also had the all-new Greenstar wiring centre on display together with our other recently launched boiler accessories. Each was connected to an interactive touch screen display which helped provide visitors with a unique insight in the features  and benefits of these innovative new products. The wiring centre has been introduced to enhance the installation flexibility of our flagship regular boiler model, the Greenstar Ri.

EcoBuild Stand 2014 Worcester Bosch Group 5
















Excitingly we received a raft of positive feedback about our stand both from visitors and on social media throughout the event. To keep up with the latest Worcester discussion and join the conversation follow us on Twitter @HeatingYourHome.

EcoBuild Stand 2014 Worcester Bosch Group 6



EcoBuild Stand 2014 Worcester Bosch Group 7.jpg

EcoBuild Stand 2014 Worcester Bosch Group 8















For more information on our latest products and renewable products head to our website www.worcester-bosch.co.uk

Andy Garbett, Marketing, Communications and Branding Manager

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I Wish I Lived in Amarillo

At this time of year when it’s dark, cold, and summer seems a long way away, it’s easy to see the impact of our work to make sure everyone enjoys a nice warm home.

So here at Worcester HQ we decided to create something for all of our customers, installers and staff to brighten up the gloomy days and help bring that warm feeling to everyone.

The making of this new-take on this classic video was a team approach but particular recognition should be given to Jon Armstrong in Engineering Services who “adapted” the original lyrics of the song to incorporate the theme of heating your home with a Worcester product and in essence, dealing with the Worcester team.

With a little help from Craig Barnes in Engineering Department taking lead vocals, backing vocals from a number of ladies from the office. (Jenny Cranston, Sue Harris,  Sue Todd , Shirley Vizor and yours truly!), we hope we have reflected the warm and approachable atmosphere that makes Worcester, Bosch Group  such a great place to work, and an even better brand.

Featuring alongside our sales and marketing director Steve Lister as the star of the video, are hundreds of staff at Worcester HQ and also the external sales team so if you know someone who works with us be sure to keep your eye out!

We hope you enjoy our singing and dancing efforts (which came to some more easily than others!) so let us know what you think and join the discussion @HeatingYourHome #AmarilloWB

Sue Pennington, Consumer Brand Manager at Worcester,  Bosch Group.


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Colin Beagle – Memorial

The Worcester, Bosch Group team would like extend the invitation to Colin Beagle’s upcoming memorial on behalf of his family.

The service will be held at Holy Cross Church in Basildon, at 2pm this Saturday [26th October 2013].

As a very popular member of the Worcester team who was much loved and well respected by his colleagues and customers, we would like to welcome those who knew Colin to pay their respects at the service.

Please click here to find Holy Cross Church on the map.

Address: Holy Cross Church, Church Road, Basildon, Essex SS14 2NB

For further information please call Jenny Cranston on 01905 752524

Sue Pennington, Consumer Brand Manager

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Our Factory Bags Top Awards

A matter of weeks after celebrating coming out top in the Which? boiler report, we’re popping champagne corks once again after bagging two coveted gongs in the 2013 Best Factory Awards (BFA).

Our factory, based at our Worcester headquarters, has scooped the top prize in the ‘Best Engineering Plant’ and ‘Health and Safety’ categories, also coming highly commended in the awards for ‘Innovation’ and ‘Energy and Environment’.

Judges singled us out for our factory’s strong customer focus and the introduction of a lean line assembly function, which together gives us the holistic approach to British manufacturing that we are well known for.  Our innovative friction stir welding* process used to manufacture our bespoke WB7 heat exchanger meanwhile, showcased our commitment to developing a plethora of bespoke manufacturing functions geared towards premium levels of quality and efficiency.

The Awards, which are run in partnership between Works Management magazine and Cranfield School of Management, have been celebrating Britain’s outstanding manufacturing talent since 1992.

Bob Murdoch, manufacturing director, accepts the award for Best Engineering Plant from Ashley Maile, managing director at PEME Process Control

Bob, Murdoch, our manufacturing director was thrilled with the news: “It’s a real honour for us to be acknowledged with these prestigious awards amongst such an impressive line-up of organisations. Much of our success can be attributed to a strong commitment to engineering excellence and it’s a real testament to each and every one of our staff that we have been recognised in this way. Engineering excellence and health and safety are both essential facets to any manufacturing organisation, which makes these two awards all the more gratifying.

Having launched a number of new products over the past twelve months, we are delighted to have been highly commended in the Innovation category. This is an area we have invested heavily in as we look to widen our product portfolio for the benefit of UK households.”

*licenced from TWI (The Welding Institute) Cambridge

For more information on us go to http://www.worcester-bosch.co.uk

Sue Pennington, Consumer Band Manager

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Worcester in Which? success!

The eagerly anticipated Which? boiler report is out and for the fourth year running we’ve left the competition feeling cold.

Not only have we scored the highest in the independent review for reliability (79%), but we’ve also come out on top for customer score with an unrivalled total of 84%. As if that wasn’t enough to make us smile, every boiler in our gas-fired Greenstar range has once again bagged itself a Which? Best Buy accreditation for the third year in a row!

A third of the people surveyed had opted for one of our boilers, making the brand the most popular choice of Which? members. The customer score is rated on the owner’s overall satisfaction with the brand of boiler and the likelihood of whether they would recommend it to a friend. Reliability is judged on whether the boiler needed to be repaired within six years of installation.

In the summary of the report, we were cited as a “great brand to choose for a reliable gas boiler”. It was also reported that “Worcester gas-boiler owners are the happiest with the brand that they buy”, which makes us very happy indeed!

To top off this year’s accolades, we were also commended for our range of 28 oil-fired Greenstar boilers. In this area we scored the highest for customer score (77%) and came out joint-top for reliability (70%).

The quality, reliability and efficiency of our products, servicing and customer satisfaction is something we are extremely proud of and invest heavily in every year. We’re thrilled to have come so highly recommended for a fourth year and want to thank our customers for helping us achieve these awards.

Sue Pennington, Consumer Brand Manager

To find out more head to our website http://www.worcester-bosch.co.uk or www.which.co.uk

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Calling all installers! Tweet us your top #GasSafetyTips before 11th September


In honour of Gas Safety Week, starting on Monday 16th September, we will be handing the reigns over to installers and heating engineers and inviting their top gas safety tips using Twitter. We at Worcester understand that gas safety is crucial to every job installers carry out so who better to ask for relevant advice than those working on the front line daily.

In return for installers hints and tips we will be choosing a winner to receive a GSB professional cordless power drill and we have a further 20 t-shirts to giveaway for those submit the best tips.

Low Res HPM Dec competition picture from Worcester, Bosch Group - Bosch GSB 18V Li drill

To get involved you will need to tweet @HeatingYourHome up until 11th September using #GasSafetyTips.

Once the competition has finished we will collate all of the tips on our blog and credit each entrant so that installers and trainees can benefit from the extra advice. Then during Gas Safety Week we’ll be tweeting out our top ten tips with the support of the Gas Safe Register.

If you have any questions about the competition please use the comments box below.

Martyn Bridges, our director of marketing and technical support, said: “At Worcester, safety is a top priority and by running a dedicated social media campaign in support of Gas Safety Week we’re hoping not only to highlight some of the great practices already out there, but also to help keep safety at the forefront of everyone’s minds.











“When you think of gas safety in homes and businesses it’s the installers and heating engineers who are out on the front line, protecting people and keeping them safe. It’s this wealth of knowledge, experience and insight that installers have which can make a huge difference. That’s why we’re asking installers to get involved and share their top tips.”

Best of luck and thank you for your support.

By Sue Pennington, Consumer Brand Manager

For more information on gas safety and Gas Safety Week head to Gas Safe Register.
For more information about Worcester, Bosch Group please click here www.worcester-bosch.co.uk

Terms and Conditions

  • The Promotion is to win a GSB Professional Cordless Power Drill or one of 20 Worcester, Bosch Group T-Shirts during the term of the Promotion
  • This is a consumer only promotion. No purchase necessary.
  • The Promotion, which commences on 4th September 2013 and ends on 11th September 2013, is only open to entries made on or between these dates and the Promoter shall not accept any entries which it receives outside of these dates
  • The Promotion is offered via Twitter or the Heating Your Home Blog
  • In order to enter the Promotion, entrants are required to tweet @HeatingYourHome with their top gas safety tips. The winners shall be chosen by a panel of representatives from Worcester, Bosch Group form all the entries received on or before 11/09/2013
  • There is no limit to the number of entries an entrant is allowed to submit during the term of the Promotion.
  • The Promoter reserves the right to reject those entries which it considers, in its absolute discretion, do not comply with these terms and conditions or are fraudulent or invalid.
  • Please note that Prizes are non-transferable and non-redeemable for cash.
  • By submitting an entry, entrants agree to be bound by these terms and conditions.
  • The Promoter shall notify winners via Twitter.
  • The winners agree to take part in reasonable post event publicity and to the use of their names, counties and photographs in such publicity
  • The Promoter reserves the right to extend or withdraw the Promotion at any time due to circumstances beyond its reasonable control.
  • The Promoter shall not be liable for any interruption to the Promotion due to circumstances beyond its reasonable control.
  • The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary these terms and conditions, at any time.
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