Competition was hot for this year’s Which? report but we’re pleased to have come out on top again, having been named Which? Best Buy for the fourth year running across all 30 boilers in our Greenstar gas-fired boiler range.

Worcester, Bosch Group Greenstar boiler in Shaker Kitchen

Our Greenstar range scored highest in both the reliability and customer satisfaction categories and continued to be the best gas-fired boiler brand with the highest customer satisfaction score of 89%. Our boilers were also found to stand the best chance of remaining fault free, compared to the 12 other boiler brands surveyed, achieving a reliability score of 79%.

Kick-starting the heating season on a high, we were also the only brand to meet this year’s Which? Best Buy benchmark.

The good news isn’t only reserved for our gas-fired range, as the Greenstar oil-fired range, which includes 28 different products, received a customer satisfaction score of 79%.

The summary of the report stated: “Worcester continues to be the best gas boiler brand. Its customers are the happiest of any brand’s customers in our survey, with a great customer score of 89%. Its boilers stand the best chance of remaining fault free, compared with the 12 rival gas boiler brands included in our survey.”

TWITTER Worcester's new generation of Greenstar gas-fired boilers hosts a range of innovative features

As the Which? Customer Scores are based on owner’s satisfaction and how likely they are to recommend the brand, we’re pleased that this is the fifth year in succession in which no other manufacturer has scored higher on reliability.

However it’s not all about the products, a big thank you should go to all of our installers who have played an influential role in helping us to achieve this award by maintaining installation best practice and thorough advice to homeowners.

For more information head to www.worcester-bosch.co.uk 

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We will again be taking part in Gas Safety Week (15th to 19th September 2014) and we need your support to get the safety message out there. Last year, our #GasSafetyTips campaign was such a success that we want to give you the chance to help push it even further.

To enter simply tweet @HeatingYourHome with your top gas safety tip using #GasSafetyTips. The best tips will be promoted on our account and the very best will be awarded with a Bosch power tool! Branded T-Shirts will also be awarded throughout the week to installers so make sure you join the conversation.

Almost 100 of you tweeted in last year with your must-do gas safety tips but we are hoping it will be even more popular this year.


Join the conversation now – @HeatingYourHome

For more information on gas safety and Gas Safety Week head to Gas Safe Register.
For more information about Worcester, Bosch Group please click here www.worcester-bosch.co.uk

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We Need Your Tweets!

Calling all installers! Some of you many have noticed the new “Tweets of the Month” feature in latest edition of Worcester’s bi-monthly title, The Installer’s Choice. We are looking for your tweets to be included in each copy for magazine so make sure you get tweeting and always use @HeatingYourHome so we can easily spot you.

Each month we will select between three and five tweets which are of value to our readers. We already get interesting tweets from installers discussing every aspect of the working day, as well as advancements in the heating industry and popular topics in the news agenda; these are perfect for the magazine – but we want more!

Take a look at these tweets below for inspiration and subscribe to The Installer’s Choice here.

  • Latest Install

Latest Install













  • Recent Training Courses

Recent training courses




  • Or, of course opinions on the latest Worcester team videos!





Send your tweets to @HeatingYourHome and keep your eyes peeled on the next edition of The Installer’s Choice, as your tweet might just be in there.

Sue Pennington, Consumer Brand Manager at Worcester, Bosch Group



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RHI Launch – Comment from Worcester Spokesperson

The RHI finally launched on Friday (11th April) and Neil Schofield, our Head of External and Governmental Affairs, expressed his delight at the development. Neil has also questioned whether it is enough to kickstart a faltering renewables market amidst claims that any growth in the area has already been lost.

Neil’s view is that, “Although we may have known the tariffs set by the RHI for some time now, the fact that the scheme is now open for applications at least gives us some degree of assurance that the Government is willing to promote growth in the renewables market. DECC’s decision to finally open the RHI for applications is a welcome one for our industry but only time will tell whether this will give the renewables market the lift it so badly needs.

“With everything now in place, can this market recover from its current state, which is a far cry from four or five years ago when renewables was a buzz word and interest was high? The renewables market has underperformed as a result of a series of delays to the RHI’s launch, and businesses have been damaged as a consequence. The stationary market we currently have on our hands is certainly a lot more difficult to kickstart than one which is showing signs of growth.”

Neil’s concern is that dwindling MCS registrations coupled with doubts over the RHI tariff’s bias could limit the ultimate success of an incentive originally expected to transform the way UK homeowners heat their properties.

He continued: “The total number of installers registered under MCS is now at its lowest since 2010, which suggests that an alarming number of heating engineers have lost faith in the market for renewable technologies. The fact is, we need a strong base of qualified installers to make the RHI a success, so DECC has a lot of work to do if it is to reverse this decline.

“We’re also in a position where the funding is weighted heavily in favour of biomass, which is one of the most expensive systems to install and one requiring the largest amount of user intervention. Questions have already been raised over whether DECC has backed the right horse in this respect.

“Given the various delays we’ve seen since the concept of the RHI was first put forward in 2009, we hope this announcement isn’t a case of ‘the boy who cried wolf’ as installers and their customers feel like they’ve seen it all before. As with the Green Deal, we’re looking at a slow burner with the RHI and patience will be required before we can assess whether or not it has been a success. Only time will tell.”

Pic by www.edwardmoss.co.uk Worcester Bosch Royal visit

Worcester’s Neil Schofield, Head of External and Governmental Affairs

What are your views of the RHI launch? Tweet us at @HeatingYourHome #RHI and join the conversation.

Sue Pennington, Consumer Brand Manager

 For more information on Worcester, Bosch Group and its range of high-efficiency heating and hot water technologies visit www.worcester-bosch.co.uk.

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#InstallerASK – What does the future hold for gas-fired boilers?

Last week our director of marketing and technical support, Martyn Bridges, took part in the latest Installer Magazine Twitter Q&A. The live session was held for an hour and called out for installers to post their questions on the future of gas-fired boilers.

The topic received a raft of questions from installers before, during and after the Q&A, these are below as a handy FAQ for those interested in the topic.

Following the success of this event we’re likely to host another live session on Twitter to discuss topics of interest within the industry. We welcome your suggestions on future topics at sue.pennington@worcester-bosch.co.uk or tweet us at @HeatingYourHome.
















[Martyn Bridges replying to questions during the Q&A]


  1. Should the Government re-introduce the boiler scrappage scheme?

Question 1












2. How much impact will rising gas prices have on the future market for gas-fired boilers?

Question 2




3. Should more be done to make boiler servicing mandatory?

Question 3






4. Why change a reliable inefficient unit with an new efficient yet expensive and disposable one?

Question 4










5. Why do you not put a warranty card in with the 30si?

Question 5






6. Will the green light on fracking effect the boiler market in any way? If so, how?

Question 6






7. Do you think the industry needs the domestic RHI, or can we survive without it?

Question 7






8. Are we going to stop using gas altogether in the near future and if so, what will replace it?

Question 8






9. When will shale be on stream in the UK market? Will it then slow the renewables market?

Question 9






For more information on Worcester products head to www.worcester-bosch.co.uk

Sue Pennington, Consumer Brand Manager.

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EcoBuild 2014

It was another busy year for us at EcoBuild. The annual event plays host to the UK’s largest exhibition of sustainable design, construction and innovative technologies from over 1,000 exhibitors with dozens of attractions and demonstrations. In fact this year, Britain’s biggest climate change campaign –  Climate Week (3rd to 9th March), launched at the event to further highlight the importance of energy efficiency in new products.

2014 saw us return with  our biggest ever stand revamped to  include some exciting new additions. We also ramped up our on-stand training and presentation timetable giving attendees plenty of opportunities to find out about some of the many new products we’ve launched in the last 12 months.

EcoBuild Stand Worcester Bosch Group 1









[Daily presentations on stand]

Each day three expert product presentations were held on stand. A team of Worcester technicians were also on-hand to talk attendees through our latest product innovations and answer any questions.

EcoBuild Stand 2014 Worcester Bosch Group 2









[Stuart Hawksworth and Steve Brice showcasing the features of the Greenstar CDi Compact]

EcoBuild Stand 2014 Worcester Bosch Group 3









[Neil Stead, from the Bosch Commercial & Industrial team answering stand visitors questions]

Our ‘Wonder Wall’ of boilers was also present on the stand, although this year it was separated to create an imposing entrance.

Ecobuild stand 2014 Worcester Bosch Group 4









We also had the all-new Greenstar wiring centre on display together with our other recently launched boiler accessories. Each was connected to an interactive touch screen display which helped provide visitors with a unique insight in the features  and benefits of these innovative new products. The wiring centre has been introduced to enhance the installation flexibility of our flagship regular boiler model, the Greenstar Ri.

EcoBuild Stand 2014 Worcester Bosch Group 5
















Excitingly we received a raft of positive feedback about our stand both from visitors and on social media throughout the event. To keep up with the latest Worcester discussion and join the conversation follow us on Twitter @HeatingYourHome.

EcoBuild Stand 2014 Worcester Bosch Group 6



EcoBuild Stand 2014 Worcester Bosch Group 7.jpg

EcoBuild Stand 2014 Worcester Bosch Group 8















For more information on our latest products and renewable products head to our website www.worcester-bosch.co.uk

Andy Garbett, Marketing, Communications and Branding Manager

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I Wish I Lived in Amarillo

At this time of year when it’s dark, cold, and summer seems a long way away, it’s easy to see the impact of our work to make sure everyone enjoys a nice warm home.

So here at Worcester HQ we decided to create something for all of our customers, installers and staff to brighten up the gloomy days and help bring that warm feeling to everyone.

The making of this new-take on this classic video was a team approach but particular recognition should be given to Jon Armstrong in Engineering Services who “adapted” the original lyrics of the song to incorporate the theme of heating your home with a Worcester product and in essence, dealing with the Worcester team.

With a little help from Craig Barnes in Engineering Department taking lead vocals, backing vocals from a number of ladies from the office. (Jenny Cranston, Sue Harris,  Sue Todd , Shirley Vizor and yours truly!), we hope we have reflected the warm and approachable atmosphere that makes Worcester, Bosch Group  such a great place to work, and an even better brand.

Featuring alongside our sales and marketing director Steve Lister as the star of the video, are hundreds of staff at Worcester HQ and also the external sales team so if you know someone who works with us be sure to keep your eye out!

We hope you enjoy our singing and dancing efforts (which came to some more easily than others!) so let us know what you think and join the discussion @HeatingYourHome #AmarilloWB

Sue Pennington, Consumer Brand Manager at Worcester,  Bosch Group.


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