WORCESTER TOPS WHICH? CUSTOMER SERVICE REPORT

Martyn Bridges, director of marketing and technical support at Worcester, Bosch Group

When making the decision to replace your boiler, reliability and service are key when it comes knowing which brand to choose – and Worcester, Bosch Group has received top accolades for both in the latest survey of Which? panel members.   Not only that, but every single boiler inWorcester, Bosch Group’s Greenstar gas fired condensing range has been awarded a Which? Best Buy accreditation.

Worcester’s award-winning Greenstar gas-fired boilers claimed the top spot for brand customer satisfaction whilst no other manufacturer featured higher than Worcester in the brand reliability category.  In addition a third of the people surveyed had opted for a Worcester boiler which made it the most popular brand among its members.

The report also showed that Worcester’s service contract was number one with customers. Members were asked to score price, customer service, response repair time and value for money to create an overall satisfaction result.

In fact this service section of the survey highlighted: “When we surveyed customers to find out which companies please their customers most, Worcester came top for the fourth straight year.”

It is fantastic to receive this response from customers with such valuable feedback. We are heading into the colder months now and people will rely on their boilers and heating system more and more so need to know they are choosing a product that will deliver.

The reliability and efficiency of our products, and servicing and customer satisfaction is something we are extremely proud of and have invested heavily in. To reinforce our confidence in our product range we have now extended our guarantee to five years for parts and service on selected Greenstar models installed before the end of December, which is ideal for those who find they need to replace their existing model with a newer version over the coming months.

All of Worcester's Greenstar boilers now enjoy the Best Buy Accolade from Which?

To take a look at the full report from Which? visit www.which.co.uk or see September’s issue of the magazine.

For further information on Worcester’s Greenstar boiler range, find an installer in your area or see more details about the 5 year guarantee visit www.worcester-bosch.co.uk or call 0844 892 3366.

Martyn Bridges is director of marketing and technical support at Worcester, Bosch Group.

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