Meeting one of its key aims to deliver ‘world class’ customer service, Worcester, Bosch Group, has now secured a top 10 place at this year’s Top 50 Call Centres for Customer Service Awards.
This is the second year that the leading boiler and renewables manufacturer has entered the awards and the team, based at the company’s headquarters in Worcester, pride themselves in delivering first class service and advice to all of its customers.
Taking the 9th spot now sees Worcester sitting alongside world renowned brands such as Guinness Northern Counties, Britvic and Coca-Cola Enterprises, who also feature in the top 10.
Ian Cockett, Director of Service Operations, from Worcester, Bosch Group said: “Excellent customer service goes such a long way in shaping a company and its reputation. At Worcester we set ourselves the goal of not only benchmarking ourselves against the heating industry but also against recognised brands across the world by offering the best advice and assistance to all of our valued customers when they need it.
“It was a great achievement to gain an award with our first entry last year but to climb 12 places to 9th this year was a fantastic boost for the team. Attaining a top ten spot is testament to the hard work and effort that has been shown by everyone within the contact centre team. Here’s to moving even higher next year.”
The Top 50 Call Centres for Customer Service Awards benchmarked companies across theUKover a period of four months. This is split between mystery shopper calls and emails with varying scenarios, and these enquiries are made by both existing and non-existing Worcester customers.
All benchmarking is then collated and compared across the entire customer service industry ranging from banking, retail, finance, insurance and service providers.
For further information on Worcesterand its energy-efficient boilers and renewable products visit www.worcester-bosch.co.uk .